Patient Liaison

Retina Consultants of Texas•Houston, TX

2h•$19•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join their team. This position will be responsible for assisting patients with questions regarding testing, completing medication refills, assisting with scheduling, and completing documentation requested by patients or their employers. This role requires exceptional customer service, active listening, and proper triaging and scheduling of all calls. The position will be based out of the Bellaire Clinic and requires availability during clinic hours, Monday through Friday between 6:30 am and 6:30 pm, with potential for weekend hours. Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States, with 26 physicians and 25 locations. They emphasize a culture of 'Retina Warriors' with core values of Hard Work, Authentic Care, and Innovation, believing in investing in their people to empower them to provide the highest quality patient experience.

Requirements

Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
Strong interpersonal skills; effective listening, clear communication, effective patient problem resolution, warm demeanor
Ability to develop and maintain strong relationships with physicians, coworkers, and patients
Ability to master multiple computer systems (data entry and data retrieval)
Ability to master the terminology of the medical field
High School diploma or equivalent

Nice To Haves

Bilingual in English and Spanish preferred
Basic knowledge of eye anatomy, disease processes/symptoms, usual tests
Knowledge of billing and coding for tests and diagnoses
Medical Assistant certification preferred
Experience as an Ophthalmic Assistant or Medical Assistant preferred
1-2 years of experience in front or back office experience preferred

Responsibilities

Respond (usually via phone) to technical questions from patients about treatment, symptoms, prescriptions, or any additional inquiries
Set up tests requested by physician, obtain required pre-authorizations, and relay results to patients. Tests include MRI’s, blood work, call FA’s, etc.
Send/refill prescriptions; written, faxed, or electronic ERX.
Schedule outgoing referrals and send chart information as needed.
Request medical records from other physician offices and scan into EHR.
Assist with clinic as needed as an ophthalmic technician.
Complete patient paperwork (worker’s compensation, FMLA, etc.) and document work in EHR system.