Patient Liaison l Optometry Clinic, Decorah
About The Position
Join our Decorah Optometry care team as a Patient Liaison and be the friendly, welcoming face our patients count on. If you’re self-motivated, compassionate, and love delivering great customer service, this role is the perfect fit. Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient. Provide top-tier customer service through phone, in-person, and digital interactions. Collaborate with providers, medical staff, and leadership to support patient care and clinic flow. Be a key part of a team that values empathy, efficiency, and excellence.
Requirements
- High School Diploma or equivalency
- 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.
- Certified Patient Service Specialist (CPSS) within 18 months of hire date.
Responsibilities
- Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient
- Provide top-tier customer service through phone, in-person, and digital interactions
- Collaborate with providers, medical staff, and leadership to support patient care and clinic flow
- Be a key part of a team that values empathy, efficiency, and excellence
Benefits
- Starting pay of $17.54/hour with increase based on experience!
- Support to grow in your career with access to our Career Development Center and Tuition Investment Program
- Top-rated retirement plan and healthcare benefits
- Departmental leadership that supports you as you do your best work.
- Work/Life balance to love what you do and where you live.
- Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
