Patient Liaison - Medical Practice

PALM Health•Ladue, MO

26d

About The Position

At PALM Health, the Patient Liaison in the Medical Practice supports a whole-person approach to optimal well-being and serves as a primary point of contact for a designated medical provider. The role coordinates day-to-day communication and operations, prepares providers for appointments with organized schedules and current patient information, and supports patients throughout their care. This includes education, follow-ups, post-visit needs such as labs, supplements, and referrals, and communication that promotes continuity of care. The Patient Liaison also coordinates with internal and external providers, retrieves medical records, relays wellness recommendations, and helps with clinical or administrative work when qualified and needed.

Requirements

Bachelor’s degree (B.S. or B.A.) or Licensed Practical Nurse (LPN).
One year of medical office experience; other combinations of education and experience may be considered.
Experience with medical terminology and working in a clinic or hospital setting.
Strong computer and word processing skills.
Clear communication, compassionate listening, problem-solving, follow-through, and the ability to work collaboratively.

Nice To Haves

Completion of coursework in medical terminology and medical records.
EMR and scheduling experience.

Responsibilities

Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.
Prepare providers for appointments with organized schedules and up-to-date patient information.
Educate patients, manage follow-ups, and facilitate post-visit needs such as labs, supplements, and referrals.
Communicate with warmth, clarity, and attentiveness to support continuity of care.
Coordinate with internal and external providers and retrieve medical records.
Help relay wellness recommendations in line with the organization’s whole-person approach.
Support team operations by stepping into clinical or administrative roles when qualified and needed.