Patient Liaison - Medical Practice

PALM Health•Ladue, MO

10d•Onsite

About The Position

At PALM Health, we’re more than a medical and wellness center — we’re a vibrant community dedicated to helping people achieve whole-person, optimal well-being. As a Patient Liaison in our Medical Practice, you’ll be at the heart of that mission. We’re looking for someone who is caring, collaborative, and committed to service excellence — someone who thrives in a team environment and finds joy in helping others feel supported, informed, and empowered.

Requirements

Bachelor’s degree (B.S. or B.A.) or Licensed Practical Nurse (LPN) (required)
One years’ medical office experience (required); will consider other combinations of education and experience
Experience with medical terminology and working in a clinic or hospital setting (required)
Strong computer and word processing skills (required)

Nice To Haves

Completion of coursework in medical terminology and medical records (preferred)
EMR and scheduling experience (preferred)

Responsibilities

Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.
Ensure providers are fully prepared for their appointments with organized schedules and up-to-date patient information.
Deliver exceptional client service by educating patients, managing follow-ups, and facilitating post-visit needs like labs, supplements, and referrals.
Communicate with warmth, clarity, and attentiveness to ensure seamless continuity of care.
Coordinate with internal and external providers, retrieve medical records, and help relay wellness recommendations in line with our whole-person approach.
Support team operations by stepping into clinical or administrative roles when qualified and needed.