Patient Lead and Call Coordinator
About The Position
Coweta Hearing, Tinnitus & Balance Clinic and Fayette Hearing & Tinnitus Clinic are looking for a professional, personable, and highly dependable Patient Lead & Call Coordinator to help us connect with prospective patients. This position will primarily involve responding quickly to new patient leads generated through our websites and marketing, making outbound calls to individuals who have requested information or expressed interest in our services, answering and handling inbound phone calls, scheduling appointments and helping prospective patients take the next step, following up with leads who have not yet scheduled, accurately documenting calls, follow-up attempts, and outcomes, and providing a warm, professional first impression of our practice. This is NOT cold calling. You will primarily be contacting people who have already reached out to us, submitted their information, or expressed interest in hearing healthcare services.
Requirements
- Exceptionally comfortable and confident on the phone
- Warm, friendly, professional, and persuasive without being pushy
- Able to build rapport quickly
- Reliable about following up with leads
- Organized and comfortable working with computer-based scheduling and communication systems
- Able to speak clearly and professionally
- Comfortable asking for the appointment and helping patients overcome hesitation
- Self-motivated and able to work independently
- A quiet, dedicated and professional workspace (for remote work)
- Reliable high-speed internet (for remote work)
- An environment without background noise, children, television, pets, or other interruptions during working hours (for remote work)
- The ability to communicate with patients confidentially and professionally (for remote work)
Nice To Haves
- Previous experience in medical scheduling, healthcare, dental/medical front office, patient coordination, inside sales, lead follow-up, call centers, or appointment setting
Responsibilities
- Responding quickly to new patient leads generated through our websites and marketing
- Making outbound calls to individuals who have requested information or expressed interest in our services
- Answering and handling inbound phone calls
- Scheduling appointments and helping prospective patients take the next step
- Following up with leads who have not yet scheduled
- Accurately documenting calls, follow-up attempts, and outcomes
- Providing a warm, professional first impression of our practice
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
