Patient Intake Services Specialist - Midwest Plastic Surgery

Revo Health•Edina, MN

1d•Onsite

About The Position

The Patient Services and Intake Specialist is responsible for patient registration, check in, scheduling of patients and clinical support duties. This is a full-time position working typically, 8:00 AM - 5:00 PM, occasionally varies based on clinic needs out of our Edina location. Midwest Plastic Surgery is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer Service experience required
Proficient in Microsoft Word, Outlook, and Excel

Nice To Haves

Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred

Responsibilities

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID when serving in the Patient Services (front desk / reception) function.
Answer a high volume of inbound calls in a timely, pleasant and professional manner when serving in the Patient Intake specialist (scheduling) function.
Communicate all pertinent patient information regarding their call such as appointment information, directions, check-in times, referral information, and copayments.
Maintain timely communication with patients, families, and staff.
Verify and document insurance information as defined by current business practices.
Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
Chart preparation and management.
Maintain a working knowledge of health care plan requirements and health plan networks.
Any and all other duties as assigned.