Patient Intake Representative

Labcorp•Fort Wayne, IN

1d•Onsite

About The Position

Labcorp is seeking a Patient Intake Rep to join their team. This role is crucial in ensuring a smooth and welcoming experience for patients, handling everything from scheduling and registration to specimen preparation and administrative tasks. The Patient Intake Representative is the face of the company and the primary point of contact for patients, playing a vital role in providing important health information and services.

Requirements

High School Diploma or GED or equivalent
1 year or more of customer service experience
Experience working in a team environment
Strong data entry and organizational skills
High level of attention to detail
Proficient in MS Office
Able to pass a standardized colorblindness test

Nice To Haves

1 year or more of patient facing healthcare experience
Flexibility to work overtime as needed

Responsibilities

Schedule patient appointments and greet patients upon appointment arrival
Ensure a welcoming environment for all patients and visitors
Assist patients with registration and check in procedures
Data entry of patient demographics and billing information
Verification of insurance coverage and collect/post payments to patient accounts
Collect and prepare specimens for testing and analysis when needed
Call physician offices to confirm the accuracy of test orders
Monitor and log patient wait times on a regular basis
Notify the supervisor of any patient issues in a timely manner
Promote and provide information about LabCorp patient services
Manage office supplies to ensure proper inventory levels
Open and close the office when necessary
Perform administrative and clerical duties as necessary