Patient Intake Representative

Labcorp•Columbia City, IN

1d•Onsite

About The Position

Labcorp is seeking a Patient Intake Rep to join their team in Columbia City, IN. The role involves scheduling patient appointments, greeting patients, assisting with registration and check-in, data entry of patient demographics and billing information, verifying insurance coverage, collecting payments, and preparing specimens for testing. The position also requires calling physician offices to confirm test orders, monitoring patient wait times, reporting patient issues, managing office supplies, and performing general administrative duties. The Patient Intake Representatives are the face of the company and the primary point of contact for patients.

Requirements

High School Diploma or GED or equivalent
1 year or more of customer service experience
Experience working in a team environment
Strong data entry and organizational skills
High level of attention to detail
Proficient in MS Office
Flexibility to work overtime as needed
Able to pass a standardized colorblindness test

Nice To Haves

1 year or more of patient facing healthcare experience

Responsibilities

Schedule patient appointments and greet patients upon appointment arrival
Ensure a welcoming environment for all patients and visitors
Assist patients with registration and check in procedures
Data entry of patient demographics and billing information
Verification of insurance coverage and collect/post payments to patient accounts
Collect and prepare specimens for testing and analysis when needed
Call physician offices to confirm the accuracy of test orders
Monitor and log patient wait times on a regular basis
Notify the supervisor of any patient issues in a timely manner
Promote and provide information about LabCorp patient services
Manage office supplies to ensure proper inventory levels
Open and close the office when necessary
Perform administrative and clerical duties as necessary