Patient Intake Coordinator
About The Position
The Patient Intake Coordinator supports the Medical and Radiation Oncology Departments at Texas Oncology. Under direct supervision, this role coordinates new-patient referrals, which may include account and insurance registration and scheduling exams and procedures. The coordinator maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems by following standard procedures and established guidelines. The position also supports and adheres to the US Oncology Compliance Program, Code of Ethics and Business Standards, and Shared Values. This is a full-time position supporting the Richardson, Texas location. The typical work week is Monday through Friday, 8:30 a.m. to 5:00 p.m., and the employee must reside in Texas. The posting describes the role as remote in its overview and as hybrid in its Work Environment section. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic. Work involves in-person and virtual interaction with coworkers, management, and/or clients, and may require minimal travel by air or automobile to office sites.
Requirements
- High school diploma or equivalent required.
- Experience with Microsoft Office products, including Outlook, Word, Teams, and Excel, required.
- Proficiency with medical terminology and insurance benefits and eligibility verification.
- Successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.
- Must reside in Texas.
Nice To Haves
- Two years of revenue cycle and/or patient access experience in healthcare with progressive responsibility, or an equivalent combination of education and work experience.
- Knowledge of multiple practice management system (PMS) and electronic health record (EHR) platforms.
Responsibilities
- Oversee and manage the new-patient referral process within department standards.
- Provide customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
- Assess patient needs to prioritize and triage referrals.
- Answer phone calls, take messages, and respond to routine patient, physician, and client inquiries.
- Follow up on missing medical records and test results from referring providers.
- Obtain patient demographic, insurance, referral, and other required pre-visit information.
- Verify and register patient accounts in the practice management system.
- Facilitate insurance benefit and eligibility investigations.
- Provide patients with appointment details, including time, location, directions, and instructions.
- Distribute medical forms for patients to complete before their initial visit.
- Maintain and update physician schedules and ensure patients are scheduled appropriately.
- Work with the clinical team to accommodate scheduling requests.
- Accurately document and update patient records in designated systems.
- Provide providers with support and information to help resolve complex administrative issues.
- Maintain confidentiality and comply with HIPAA guidelines and regulations.
- Complete other duties as requested or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
