Patient Intake Coordinator

LA CLINICA DE LOS CAMPESINOS INC•Manitowoc, WI

6d•Onsite

About The Position

Noble Community Clinics is hiring a full-time Patient Intake Coordinator in Manitowoc, Wisconsin. The role supports a welcoming patient experience and helps patients access care and financial resources. The coordinator assists patients with registration, financial screening, insurance and demographic verification, and other front-office processes, working with patients, providers, and clinic staff to ensure accurate information, efficient patient flow, and excellent service.

Requirements

High School Diploma or GED.
Certified Application Counselor (CAC) certification required within six months of hire.
Basic Life Support (BLS) certification required.
Strong analytical, problem-solving, and decision-making skills.
Excellent interpersonal and communication skills.
Ability to establish and maintain effective working relationships with patients, providers, coworkers, and the public.
Strong organizational and time-management skills, including the ability to meet deadlines.
High attention to detail and accuracy.
Proficiency with Microsoft Office Suite or related software.

Nice To Haves

One year of experience working in a healthcare environment.

Responsibilities

Connect with patients in person and by telephone to review financial options and available resources.
Complete and renew Sliding Fee Scale applications.
Assist patients with enrollment in Medicaid and Marketplace programs.
Identify patients who may benefit from financial assistance and refer them to the Financial Advocate when appropriate.
Check in patients for scheduled appointments.
Review patient paperwork for accuracy and completeness.
Verify and update patient demographic and insurance information.
Enter and maintain accurate patient information in the electronic health record (EHR), including required UDS data.
Receive and accurately process patient copayments and other payments.
Perform front-desk responsibilities and provide excellent customer service.
Monitor patient flow and ensure patients and visitors are greeted and assisted efficiently.
Work assigned work queues and follow established workflows.
Support quality improvement initiatives and maintain accurate, complete patient charts.
Scan and upload updated patient documents into the EHR as needed.
Maintain patient confidentiality and comply with HIPAA requirements.
Follow organizational policies, procedures, and Code of Conduct.
Maintain regular and reliable attendance.
Perform other duties as assigned.