Patient Greeter

Intermountain Health

2d • $19 - $23 • Onsite

About The Position

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures. As a Hospital Greeter you need to know how to: Greet hospital visitors and customers in a professional and cheerful manner, creating a positive first impression of the hospital. Arranges escorts for visitors or patients, in conjunction with the volunteers, whenever necessary, to their desired destination. Contacts hospital staff member or department to confirm the appointment and arrival of the guest. Facilitate smooth flow of communication with Central Admissions, working closely with the Registration Lead while monitoring patients arriving for outpatient and inpatient services. Demonstrate a good understanding of the registration process and works to ensure smooth patient admissions. Maintains accurate electronic sign-in log of all guests/vendors. Uses complimentary Scotland Yard system to ensure timely admissions whenever possible and utilizes the paging system when necessary. Work with volunteers to ensure patients are escorted and handed off to Registration using the Talking up method and AIDET. Gives accurate information and directions. Is up to date on hospital activities, including meetings, conferences, available hours in departments, etc. Completes administrative tasks including copying, scanning, making appointments and word processing as assigned. Answers incoming telephone calls promptly and in a courteous and professional manner ensuring excellent customer service. Maintains an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.). At all times maintains professional public image and behavior towards co-workers, hospital medical staff, visitors and patients. Demonstrates awareness of his/her public image in interpersonal relationships in the workplace. Communication, cooperation and assistance are given promptly in a clear and courteous manner. Consistently adheres to the confidentiality policy. Demonstrates a teachable, positive, can-do attitude by adapting to change, viewing problems as a challenge and not an obstacle, and developing solutions.

Requirements

• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Nice To Haves

• High School Diploma or equivalent, preferred.
• Bilingual proficiency in English and Spanish, preferred.
• At least one (1) year of customer service experience in admissions or the hospitality industry, preferably in a hospital setting, preferred.

Responsibilities

• Greet hospital visitors and customers in a professional and cheerful manner, creating a positive first impression of the hospital.
• Arranges escorts for visitors or patients, in conjunction with the volunteers, whenever necessary, to their desired destination.
• Contacts hospital staff member or department to confirm the appointment and arrival of the guest.
• Facilitate smooth flow of communication with Central Admissions, working closely with the Registration Lead while monitoring patients arriving for outpatient and inpatient services.
• Demonstrate a good understanding of the registration process and works to ensure smooth patient admissions.
• Maintains accurate electronic sign-in log of all guests/vendors.
• Uses complimentary Scotland Yard system to ensure timely admissions whenever possible and utilizes the paging system when necessary.
• Work with volunteers to ensure patients are escorted and handed off to Registration using the Talking up method and AIDET.
• Gives accurate information and directions.
• Is up to date on hospital activities, including meetings, conferences, available hours in departments, etc.
• Completes administrative tasks including copying, scanning, making appointments and word processing as assigned.
• Answers incoming telephone calls promptly and in a courteous and professional manner ensuring excellent customer service.
• Maintains an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.).
• At all times maintains professional public image and behavior towards co-workers, hospital medical staff, visitors and patients.
• Demonstrates awareness of his/her public image in interpersonal relationships in the workplace.
• Communication, cooperation and assistance are given promptly in a clear and courteous manner.
• Consistently adheres to the confidentiality policy.
• Demonstrates a teachable, positive, can-do attitude by adapting to change, viewing problems as a challenge and not an obstacle, and developing solutions.

Benefits

• generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• up-front tuition coverage paid directly to the academic institution.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED