PATIENT FOOD SERVICES DIRECTOR

Compass Group•Town of Mount Pleasant, NY

1d•$90,000 - $95,000

About The Position

The Patient Services Director leads Patient Food and Nutrition Services operations across the health system, driving service excellence, patient satisfaction, regulatory compliance, and team development. This role partners with clinical and operational leadership to ensure high-quality patient dining experiences and efficient service delivery.

Requirements

Leadership experience in healthcare, hospitality, food service, or a related environment.
Strong people management, coaching, and communication skills.
Knowledge of patient services, food service operations, or healthcare environments is a plus.
Proficiency with Microsoft Office and other business systems.

Nice To Haves

Bachelor’s degree preferred; equivalent experience will be considered.
Relevant certifications such as CDM, RD, or ServSafe® are preferred but not required.

Responsibilities

Lead and support patient services programs across multiple locations.
Recruit, coach, and develop managers, supervisors, and frontline staff.
Monitor operational performance, service quality, and team productivity.
Promote patient satisfaction through patient rounding and service improvement initiatives.
Collaborate with patients, families, clinical teams, and leadership to enhance the patient experience.
Support quality, compliance, and continuous improvement efforts.