PATIENT FOOD SERVICES MANAGER

Compass Group•New York, NY

1d•$70,000 - $80,000•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. Job Summary We are seeking an experienced Patient Services Manager to lead our Patient Services team within a large acute care hospital in New York City, NY. This premier healthcare facility serves a diverse patient population and operates approximately 1,200 licensed beds, utilizing a bedside service model and pod-based service system to deliver exceptional patient-centered care.

Requirements

Associate degree with at least one year of experience in food service, healthcare hospitality, nutrition services, or a related field; or a bachelor’s degree in Food Service Management, Nutrition, Hospitality Management, or a related discipline.
Minimum one year of food service management experience, preferably within an acute care hospital environment.
Strong proficiency with Microsoft Office applications, electronic medical records (EMR), and diet office management systems.
Excellent leadership, communication, and customer service skills with a commitment to enhancing the patient experience.

Nice To Haves

Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred.
ServSafe® certification preferred.

Responsibilities

Lead and oversee all patient food service operations, ensuring services align with physician orders, nutritional requirements, and patient needs.
Recruit, train, coach, and develop Patient Services team members to promote operational excellence and high-quality service delivery.
Ensure compliance with special diets and modified meal plans while accommodating patient preferences within prescribed dietary guidelines.
Drive patient satisfaction initiatives and foster a culture of service excellence throughout the department.
Maintain compliance with federal, state, and accrediting agency regulations, including HIPAA requirements, patient rights standards, and facility policies.
Participate in and lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement (QAPI) initiatives to support continuous improvement.