PATIENT FLOW MANAGER, HEALTHCARE / HOSPITAL

Compass Group•Indianapolis, IN

3d•Onsite

About The Position

The Patient Flow Manager is responsible for the effective leadership and daily operations of patient transport and constant observer/patient sitter services within a hospital setting. This role ensures safe, efficient patient movement and coverage while maintaining high standards of service, compliance, and team engagement.

Requirements

Prior management or supervisory experience, preferably in a hospital or healthcare-related environment
Experience supporting patient or resident care strongly preferred
Strong analytical skills with the ability to interpret operational and statistical data to drive improvements
Demonstrated ability to lead diverse teams in a fast-paced, high-volume environment
Effective communication, organizational, and problem-solving skills
Basic computer proficiency in a Windows-based environment, with the ability to troubleshoot software or system issues and coordinate internal or external resolution

Responsibilities

Lead, coach, and supervise Patient Flow Coordinators, Transporters, Dispatchers, and Sitters to ensure efficient and timely patient flow
Apply and reinforce best practices related to patient transport, infection control, and proper body mechanics
Develop, explain, and monitor dispatcher logic and transporter workflows to optimize service delivery
Coordinate patient transportation and sitter services with nursing units and ancillary departments; develop and maintain service agreements as needed
Ensure full compliance with all applicable regulatory and accreditation standards, including Federal and State regulations, Joint Commission, OSHA, and CDC guidelines
Oversee onboarding, orientation, training, and ongoing development for all levels of staff
Partner with the Unit Director to support financial objectives, manage labor and expenses, and ensure operations remain within budget
Analyze operational data to identify trends, improve workflows, and enhance patient, staff, and client satisfaction
Perform additional duties as assigned to support departmental and organizational goals