PATIENT FLOW MANAGER, HOSPITAL

Compass Group•Birmingham, AL

6d•Onsite

About The Position

TouchPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. The Patient Flow Manager is responsible for the effective leadership, coordination, and oversight of a team of Patient Flow Coordinators and Patient Transporters within a hospital environment. This role ensures safe, efficient, and timely patient movement throughout the hospital campus while maintaining exceptional service standards and regulatory compliance.

Requirements

Demonstrated ability to analyze operational and statistical data, identify trends, and implement process improvements
Strong leadership, communication, customer service, and problem-solving skills
Proficiency with Microsoft Office applications and Windows-based operating systems
Ability to troubleshoot software and technology-related issues and coordinate resolution with internal or external support teams

Nice To Haves

Minimum of two years of management or supervisory experience in a hospital, healthcare operations, patient transport, patient sitter, logistics, or related environment preferred
Knowledge of hospital operations, patient flow processes, and patient transportation services preferred.

Responsibilities

Provide leadership, coaching, and daily oversight to Patient Flow Coordinators, Dispatchers, and Patient Transporters
Apply and reinforce knowledge of patient transport procedures, infection prevention protocols, patient safety standards, and proper body mechanics
Oversee and manage dispatch operations, including workload distribution, prioritization of transport requests, and transporter utilization
Monitor patient flow activities and identify opportunities to improve operational efficiency, service levels, and patient experience
Collaborate with clinical and support departments to coordinate patient transportation services and establish service-level expectations as needed
Ensure compliance with all applicable federal, state, and local regulations, as well as organizational policies and standards, including those of The Joint Commission (TJC), OSHA, and CDC
Recruit, onboard, train, develop, and evaluate staff, including Patient Flow Coordinators, Dispatchers, Constant Observers, Patient Transporters, and other support personnel
Assist the Unit Director in achieving departmental goals, monitoring performance metrics, and maintaining budgetary objectives
Support ongoing quality improvement initiatives and utilize operational data to drive performance improvements
Address service issues, resolve operational challenges, and ensure a high level of customer satisfaction
Perform other duties as assigned