Patient Flow Facilitator (Virtual Ward)

Compton Care

7d • Hybrid

About The Position

We are looking for a proactive and organised Patient Flow Facilitator to support safe, timely and person-centred transfers of care across our Community and Virtual Ward services. This is a key role within Compton Care, working closely with patients, families, acute hospital wards, community teams, social care and other system partners to help people receive the right care, in the right place, without unnecessary delay. The successful candidate will be visible and responsive across acute ward areas, building strong relationships with NHS colleagues and wider partners to identify patients who may benefit from Compton Care support, remove barriers to discharge and maintain effective flow. You will play an important part in supporting safe and effective transitions of care, reducing avoidable delays, improving patient experience and strengthening partnership working between Compton Care and our NHS and social care colleagues.

Requirements

• Experience in health or social care.
• Understanding of discharge planning, patient flow or care coordination.
• Excellent communication and organisational skills.
• Ability to manage competing priorities.
• Confidence to work across organisational boundaries.
• Access to transport.
• Ability to travel across the local health and care system.
• Enhanced submission for Disclosure to the Disclosure and Barring Service.
• Satisfactory references.
• Occupational health clearance.

Nice To Haves

• Compassionate
• Confident
• Solution-focused

Responsibilities

• Support safe, timely and person-centred transfers of care across Community and Virtual Ward services.
• Work closely with patients, families, acute hospital wards, community teams, social care and other system partners.
• Be visible and responsive across acute ward areas.
• Build strong relationships with NHS colleagues and wider partners.
• Identify patients who may benefit from Compton Care support.
• Remove barriers to discharge.
• Maintain effective flow.
• Work directly with multidisciplinary teams.
• Attend board rounds or discharge discussions where required.
• Gather accurate information.
• Escalate delays appropriately.
• Support clear communication with patients and those important to them.
• Support safe and effective transitions of care.
• Reduce avoidable delays.
• Improve patient experience.
• Strengthen partnership working between Compton Care and NHS and social care colleagues.

Benefits

• Generous annual leave entitlement increasing with long service.
• Contributory pension scheme with salary sacrifice or transfer of NHS pension for those in patient facing roles.
• Death in service benefit at two times salary (for those not in an NHS pension scheme).
• Employee assistance programme and 24/7 GP access.
• Blue Light card accredited and access to a discount platform.
• Career progression and development opportunities.
• Free onsite car parking at Compton Hall.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed