Patient Flow Navigator

Halton Healthcare•Oakville, ON

2d•CA$53 - CA$65•Onsite

About The Position

As part of the Patient Flow Team, will implement system wide initiatives to facilitate the ease of patient movement through the hospital system. Working collaboratively with all teams, you will identify and resolve barriers to ensure effective flow of patients. This is a non unit producing position with administrative bed allocation responsibilities and authority to determine all bed assignments.

Requirements

BScN degree, Masters preferred
Current member in good standing with the Ontario College of Nurses
A minimum of 3-5 years progressive work experience in a patient flow/leadership role in an acute care health care setting
Proficiency with Meditech Electronic Documentation System, EDDIS and Visibility required
In-depth knowledge of individual sites and multi-site organizational processes required
Demonstrated experience in the development and implementation of best practice initiatives
Proven ability to develop and maintain effective working relationships with multiple partners
Proven ability to effectively influence change in a complex multi-site healthcare environment
Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally
Identifies pre-gridlock situations and utilizes the Surge Policy to support the identification of an appropriate strategy and plan of action to prevent or deal with gridlock
Excellent organizational, interpersonal and problem solving skills
Ability to cultivate positive working relationships with internal and external stakeholders
Ability to think critically and respond to a rapidly-changing environment with competing demands. Maintains a level of fluidity or flexibility to be able to deal with new information and/or unplanned situations
Ability to manage high job demands in a fast-paced environment and be self-directed
Must be physically able to round on units on a regular basis to assist in removing barriers to timely patient transfers. This may include engaging with appropriate physicians and health team members to help alleviate patient flow barriers/pressures
Satisfactory employment and attendance record

Responsibilities

Provide co-ordination and supervision of patient admissions, discharges and transfers utilizing Halton Healthcare flow and access tools, standards, protocols and current awareness of each units status within the hospital
Chair daily bed meetings with the CRNs, Managers, Infection Control, Staffing Resource Team and Diagnostics.
Facilitate the flow of patients to maximize patient throughput and ensure placement of patients in the right bed at the right time through appropriate bed allocation
Act as a liaison between units to ensure smooth, timely and appropriate placement of admitted patients
Ability to assess risk and support patient acuity, while considering the global needs of all patients and hospital programs
Identify and track various Patient Flow performance metrics
Understand demand and capacity principles and processes and works in partnership with unit staff to identify/remove barriers to help resolve challenging situations
Develop and maintain strong, effective partnerships with all members of the health care team
Responsibility for tracking use of over census beds using developed tracking tool
Work in conjunction with Decision Support, Manager of Patient Flow and Director of Patient Flow to track identified metrics
Contribute to the overall goal of timely patient transfer requests include life or limb Criticall, repatriations, inter-facility transfers and compassionate requests. Responsibilities include contacting external facilities in order to follow up on existing incoming/outgoing repatriations/bed offers, and to initiate/coordinate new repatriation requests, particularly on weekends.
Assess and make recommendations for changes in current practice as per Halton Healthcare focus on continuous quality improvement
Optimize resource utilization (including staffing resources) within the organization, re-organizing staff where appropriate to ensure safe and efficient workflow