Patient Navigator

UNC-Chapel Hill•Chapel Hill, NC

21h•Onsite

About The Position

The Patient Navigator serves as a single point of contact for DDS /Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD. The Patient Navigator is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics; responds to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan; updates, prepares and distributes appointment information to patients, students, and staff; input EPIC Templates for DDS providers; modify templates based on clinic closures and schedule changes; follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages; provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.); collecting and validating payments and verifying Medicaid Eligibility and Delta Dental Insurance; validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Requirements

Experience with scheduling, canceling, modifying, and reconciling appointments.
Proficiency in using internal messaging systems (In-Basket).
Ability to update, prepare, and distribute appointment information.
Experience with inputting and modifying templates (e.g., EPIC Templates).
Skill in screening telephone calls and directing them appropriately.
Experience with checking voicemails and responding to patient messages.
Ability to provide appointment confirmations and details.
Experience in collecting and validating payments.
Knowledge of verifying Medicaid Eligibility and Delta Dental Insurance.
Experience with validating credit card acceptance and reviewing checks.

Responsibilities

Serve as a single point of contact for DDS /Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD.
Schedule, cancel, modify, and reconcile appointments for Pre-doctoral and Hygiene clinics.
Respond to student/patient requests using In-Basket (Internal messaging system) and the providers’ work queue treatment plan.
Update, prepare, and distribute appointment information to patients, students, and staff.
Input EPIC Templates for DDS providers and modify templates based on clinic closures and schedule changes.
Screen incoming/outgoing appointment-related telephone calls and direct them to the appropriate staff/department.
Check voicemails and respond to patients’ messages.
Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary.
Collect and validate payments.
Verify Medicaid Eligibility and Delta Dental Insurance.
Validate authorized credit card acceptance and review checks for appropriate information for acceptance.