Patient Financial Specialist

Rochester Regional Health

3d • $21 - $27 • Hybrid

About The Position

The Patient Financial Specialist is responsible for the complete patient billing cycle for surgical patients. The role helps patients manage out-of-pocket balances and payment plans, and connects patients with financial aid and insurance enrollment resources. The specialist serves as a liaison among patients, estimate, surgical scheduling, registration, billing, and physician-office teams to address patients’ financial needs and questions related to procedures.

Requirements

• At least six years of verifiable work experience in healthcare financial or revenue cycle roles, including medical billing, patient registration, patient financial services, or related finance/customer service positions.

Nice To Haves

• General knowledge of healthcare billing.
• Ability to work professionally with various levels of management and physicians across different communication types.
• Ability to remain professional and focused while managing multiple tasks and deadlines.
• Ability to articulate and discuss financial details with patients calmly and professionally.
• Experience with Google spreadsheets or Microsoft Excel spreadsheets.
• Experience with analytical duties and the ability to make decisions about process flow and identify possible areas for improvement.

Responsibilities

• Assist patients with acceptable payment methods, including required surgical procedure down payments and payment plan arrangements.
• Collaborate with financial aid and insurance enrollment teams for uninsured patients and those potentially eligible for financial assistance, connecting patients with the appropriate teams when needed.
• Discuss financial arrangements for medical procedures directly with patients by phone or in person.
• Coordinate financial arrangements for future procedures among patients, front-end and back-end billing, and physician offices.
• Resolve basic billing questions and concerns, including questions about procedure estimates.
• Follow up on patient balances after procedures, including managing credit balances, issuing refunds, and discussing additional amounts due.
• Monitor delinquent payment plans and work with patients to bring accounts current or replace inactive or declining cards on file.
• Coordinate with surgical scheduling, estimating, and office management teams to ensure patient prepayments for scheduled surgeries are reviewed.
• Analyze outcomes to identify workflow improvement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed