Patient Financial Communication Specialist

Medical Service Company • Cleveland, OH

2d • Hybrid

About The Position

MSC is hiring a full-time Patient Financial Communication Specialist for a hybrid position. The employee works in the office on Tuesdays, Wednesdays, and Thursdays and remotely on other days. The role serves as a primary contact for patients with private-pay billing inquiries and questions about the Method of Payment system. It also involves following up on declined credit card and ACH transactions, maintaining accurate billing records, communicating issues that could affect reimbursement, and coordinating with a contracted collection agency.

Requirements

• Graduate of an accredited high school or have a GED equivalence.
• Excellent communication and customer relations skills.
• Excellent interpersonal and organizational skills, including the ability to work as a team player.
• Normal office and clerical motor skills, along with extensive computer and telephone experience.
• Ability to understand reimbursement implications of industry change.

Nice To Haves

• At least one year of healthcare billing experience.
• Experience with the Brightree billing system.

Responsibilities

• Serve as the primary point of contact for patients regarding private-pay billing inquiries.
• Follow up on declined credit card and ACH transactions and disputed transactions.
• Act as a direct contact for patients regarding the Method of Payment system.
• Maintain accurate and complete records concerning billing activity.
• Communicate problems and concerns to the Business Analytics and Direct Pay Manager that may lead to inaccurate or untimely completion of reimbursement.
• Communicate with and follow up on inquiries from the contracted collection agency.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• HSA account with company contribution.
• Pet insurance.
• Company-provided life and AD&D insurance.
• Short-term and long-term disability.
• Tuition reimbursement program.
• Employee Assistance Program (EAP).
• Employee referral bonus program.
• Social recognition program.
• Employee engagement opportunities.
• CALM App.
• 401(k) with matching program and Roth IRA.
• Company discounts.
• Payactiv/on-demand pay.
• Paid vacation, sick days, mental health days, and holidays.
• Competitive pay.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED