Patient Communication Specialist - Team Lead

Clearview Cancer Institute•Huntsville, AL

15h•Onsite

About The Position

The Patient Communication Specialist supports Oncology Specialties by scheduling, confirming, cancelling, and rescheduling patient appointments. The Team Lead also mentors the Phone Operations Department, participates in training new hires, and uses their experience and expertise to answer colleagues’ questions. The role is not a supervisor position. The position is based in an office environment within a clinical facility and involves substantial interaction with the public. Patience and a pleasant personality are important. The job requires sitting at a desk and answering phone calls for up to eight hours a day.

Requirements

Excellent telephone etiquette skills.
Organized and detail oriented.
Able to prioritize phone calls and multitask.
Able to complete new patient referrals in a timely manner.
Professional, polite, and friendly.
Team Lead must consistently exemplify CCI’s values, support its mission, deliver extraordinary work quality, and focus on the patient experience.
High school diploma or equivalent.
Must have been employed at CCI for at least 3–5 years.

Nice To Haves

Experience in a medical office setting preferred.

Responsibilities

Schedule and confirm patient appointments.
Call patients who have missed appointments and document appropriately according to the CCI No Show Process.
Call patients who have cancelled appointments through the appointment reminder system (Intrado).
Answer patient portal messages and handle them appropriately using Carepsace.
Answer telephone calls and direct them to appropriate staff as needed.
Receive and route messages and documents.
Perform clerical and administrative functions as needed.
Operate office equipment and software, including voicemail messaging, word processing, and spreadsheets.
Transmit information or documents using a computer, mail, or fax.
Mentor the Phone Operations Department and participate in training new hires.
Use experience and expertise to answer colleagues’ questions.
Perform other duties as assigned.