Patient Financial Recovery Specialist

Firstsource

6d

About The Position

The Patient Financial Recovery Specialist provides customer service to hospital patients with account questions and helps them resolve account balances. The role handles inbound and outbound patient calls, works across multiple software systems, and follows client direction on insurance verification and follow-up. The specialist is also responsible for accurate account notes, protecting confidential information, and meeting daily and monthly performance goals.

Requirements

• High school diploma or equivalent.
• Ability to communicate and work effectively with coworkers, patients, and outside agencies.
• Ability to present oneself courteously and professionally.
• Ability to stay on task with limited supervision.
• Initiative and creativity in fulfilling job responsibilities.
• Excellent organization and time-management skills.
• Ability to prioritize multiple tasks in a busy work environment.
• Reliability in completing tasks and following up.
• Proficient PC and Microsoft application knowledge.
• Ability to type 30–40 words per minute.
• Ability to sit for extended periods.

Nice To Haves

• Previous customer service or call center experience.
• One to three years of revenue cycle healthcare experience.

Responsibilities

• Handle inbound patient calls and place outbound calls using an automated dialer system.
• Help patients resolve account balances by requesting payment, setting up payment arrangements, and taking and processing payments over the phone.
• Identify and gather new insurance information and enter it into the client’s host system.
• Screen patients for financial assistance, answer questions, and resolve other account issues.
• Move between several software systems to perform job duties.
• Verify insurance and follow up on pending insurance according to client direction.
• Maintain accurate and up-to-date account notes.
• Meet specified daily and monthly goals, including accounts worked, dollars collected, time on the dialer, and other objectives assigned by management.
• Maintain confidentiality of account information.
• Follow the policies and procedures in the Employee Handbook and Employee Code of Conduct, and participate in the Corporate Compliance Program.
• Maintain a neat and orderly environment.
• Assist with other projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED