PATIENT FINANCIAL SERVICES REP SENIOR - BO COUNSELOR - FULL TIME

WATSON CLINIC LLP • Baltimore, MD

7d

About The Position

The Patient Financial Services Rep Senior greets patients waiting for appointments and screens the log to determine priority. The role evaluates patient inquiries to determine how each situation should be handled, accesses and interprets information through the billing system, and advises patients of their financial responsibilities. The representative requests payment after resolving inquiries, refers complex problems to the appropriate individuals or areas, and documents each inquiry and the actions taken.

Requirements

• High school graduate.
• At least two years of experience, including some experience in a collection function.
• Ability to assess complex situations with multiple options and decide on the best course of action.
• Clear, concise communication and a good speaking voice.
• Ability to conduct thorough interviews about financial matters in a relaxed, supportive manner.
• Ability to use CRT, including data retrieval.
• Good public relations skills, including effective handling of hostile behavior.
• Knowledge of basic telephone etiquette.
• Creative or resourceful problem-solving ability.
• Ability to compose routine written business correspondence.

Responsibilities

• Greet patients waiting for appointments and screen the log to determine priority.
• Evaluate patient inquiries and determine how situations should be handled.
• Access and interpret information through the billing system.
• Advise patients of their financial responsibilities and request payment upon resolution of inquiries.
• Refer complex problems to appropriate individuals or areas.
• Document patient inquiries and actions taken in notes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED