PATIENT FINANCIAL SERVICES REP SENIOR - BO COUNSELOR - FULL TIME

WATSON CLINIC LLP • Lakeland, FL

8d

About The Position

The Patient Financial Services Rep Senior greets patients waiting for appointments and reviews the waiting log to determine priority. The role evaluates patient inquiries and determines how to handle each situation, accesses and interprets information in the billing system, and advises patients of their financial responsibilities. The representative requests payment when an inquiry is resolved, refers complex problems to appropriate individuals or departments, and documents inquiries and actions taken.

Requirements

• High school graduate.
• At least two years of experience, including experience in a collection function.
• Ability to assess complex situations with multiple options and choose the best course of action.
• Clear, concise communication and a good speaking voice.
• Ability to conduct thorough interviews about financial matters in a relaxed, supportive manner.
• Ability to use a CRT, including data retrieval.
• Good public relations skills, including effective handling of hostile behavior.
• Knowledge of basic telephone etiquette.
• Creative or resourceful problem-solving ability.
• Ability to compose routine written business correspondence.

Responsibilities

• Greet patients waiting for appointments and screen the log to determine priority.
• Evaluate patient inquiries and determine how each situation should be handled.
• Access and interpret information in the billing system.
• Advise patients of their financial responsibilities and request payment when an inquiry is resolved.
• Refer complex problems to appropriate individuals or areas.
• Document patient inquiries and actions taken.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED