Patient Financial Services Manager

North Country Hospital•Newport, VT

10d

About The Position

Under the supervision of the Director of Revenue Cycle, the Patient Financial Services Manager coordinates patient billing, cash posting, receivables, and patient account maintenance. The role reviews patient account files to ensure accuracy and completeness for appropriate billing distributions and supports the Director with departmental leadership. The Manager is responsible for training and assigned special projects.

Requirements

One to two years of post-secondary education or equivalent.
Knowledge of medical terminology.
Accuracy, attention to detail, tactfulness, positive communication, and people skills.

Nice To Haves

Knowledge of specific insurance coverage, including BCBS, Medicare, and Medicaid.
At least one year of on-the-job and/or related experience.

Responsibilities

Supervise Patient Account Coordinators and Enrollment Specialist(s).
Collaborate with the Lead Patient Account Coordinator and Director to assign duties and manage workflows.
Coordinate patient billing and cashier activity.
Approve write-offs up to $5,000.
Approve timecards and PTO requests.
Monitor the status of claims in Accounts Receivable.
Review ATB and work queue productivity to ensure claims are processed within timely filing limits.
Oversee training of new and current Patient Financial Services staff.
Monitor and process claims in assigned queues.
Provide thorough follow-through and resolution of complaints or problems received from patients, staff, other departments, administration, or medical staff.
Undertake special projects as assigned.