Patient Financial Services Coordinator

Pavillon International•Mill Spring, NC

1d•Onsite

About The Position

Pavillon is seeking a reliable, detail-oriented, full-time Patient Financial Services Coordinator. This on-site role provides financial guidance and support to patients before and during admissions. The coordinator explains program costs, payment options, and insurance coverage; assists patients and families with financial matters; completes required documentation; and coordinates with internal departments to support a smooth admissions process. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Candidates should have an associate degree in business or equivalent relevant experience and 3–5 years of accounting or bookkeeping experience. Healthcare insurance experience is preferred. Employment is contingent on a satisfactory criminal background check and clean urine drug screen.

Requirements

Associate degree in business or equivalent relevant experience.
3–5 years of accounting or bookkeeping experience.
Satisfactory criminal background check.
Clean urine drug screen.

Nice To Haves

Experience with healthcare insurance.

Responsibilities

Provide financial counseling and assistance to patients and/or family members as needed.
Explain program costs, payment options, and insurance coverage clearly and compassionately.
Review and update the financial console and other documents to reflect approved financial aid, discounts, or other adjustments.
Complete Patient Financial Agreement documents and validate that they are approved.
Collect patient payments at admission and deposit them into Pavillon’s bank account in a timely manner.
Obtain signatures on all required financial agreement forms.
Work with the Utilization Review Coordinator and Insurance Specialist on patient insurance issues.
Collaborate with admissions and clinical teams to ensure accurate and timely financial communication.
Maintain detailed, confidential financial records in accordance with company and regulatory standards.
Provide weekday Financial Services Coordinator coverage when needed.

Benefits

Medical, dental, and vision insurance coverage.
Company-funded $50,000 life insurance, long-term disability, and AD&D insurance.
Short-term disability and voluntary life insurance.
Ten paid holidays.
401(k) plan with dollar-for-dollar company matching up to 4% of employee contributions.
Paid time off accruing from the first day: 12 days in year one, increasing to 27 days beginning in year two.
Career growth through continuous learning and career development.
Supportive work-life balance environment with skill development.
Recognition and appreciation for employee contributions.
Beautiful 160-acre campus with a walking trail.