Patient Financial Services Coordinator

Blue Mountain Hospital•Blanding, UT

8h•Onsite

About The Position

The Patient Financial Services Coordinator is a key member of the Business Office team at Blue Mountain Hospital. This role supports patients in navigating the financial aspects of their care by providing clear guidance on financial responsibilities, insurance benefits, and available assistance programs. The Coordinator helps ensure a positive and transparent patient financial experience while maintaining compliance with hospital policies and healthcare regulations. This position also oversees self-pay accounts, assists uninsured patients in identifying potential coverage options, and manages the Healthcare Assistance Program (HAP).

Requirements

Minimum of one (1) year of experience in patient financial services, medical billing, or healthcare related field.
Knowledge of government and commercial insurance programs
High school diploma or equivalent required
Strong communication and customer service skills
Ability to explain complex financial information with empathy and clarity
Proficiency in EHR and billing systems (e.g., Athena or similar platforms)
Excellent organizational skills and attention to detail
Any tasks, projects, or actions that are reasonably within the scope of the Employee’s position or employment, which the Employee’s supervisor, any member of BMH’s management, or BMH’s administration team—asks of the Employee.
Act as professionally as should normally be required in a medical organization.
Keep all BMH business and patient information strictly confidential and to adhere to all other BMH confidentiality policies and procedures, as well as all laws affecting confidentiality.
Refrain—whatsoever—from intentionally, purposely, knowingly, or negligently engaging in any conduct, actions, or speech that may cause concern, apprehension, confusion, or annoyance on the part of any BMH patient toward BMH as an organization or any BMH employee.
Work congenially and cooperatively at all times with all other BMH employees.
Communicate complaints about BMH, its policies, procedures, managers, administrators, and/or other employees—only to and through the appropriate BMH channels, which are limited to BMH’s management chain of command.
If applicable (having access to), check the Employee’s BMH email no less frequently than once daily.
Absolutely refrain from communicating or releasing any “Private BMH Information” to the media and/or non-BMH persons or entities—without formal approval to do the same by BMH’s CEO.

Responsibilities

Educate patients on financial responsibilities, insurance benefits, and payment options
Resolve complex billing inquiries and account discrepancies
Collaborate with insurance companies for coverage verification and assist with the pre-authorizations process
Establish, monitor, and follow up on patient payment plans
Process patient payments, adjustments, and account updates
Serve as a liaison between patients, clinical staff, and third-party payers
Accurately document all patient financial interactions
Maintain current knowledge of healthcare regulations and financial assistance programs
Manage and follow up on self-pay patient accounts
Guide uninsured patients through eligibility for financial assistance, Medicaid, or other coverage options
Administer and oversee the Healthcare Assistance Program (HAP)
Assist with patient intake and scheduling, as needed
Support time-of-service collections, including PRC deposits and posting
Oversight and adherence to patient account collection policies and procedures.
Review and follow up on Emergency Room registration errors, including inaccuracies or missing demographic and insurance information that may impact billing and self-pay accounts