Patient Financial Coordinator

CCRM Fertility•Wade Hampton, SC

2h•Onsite

About The Position

CCRM Fertility, a leader in fertility care with over 30 locations nationwide, is excited to announce the opening of a brand-new clinic. We are looking for passionate and driven individuals to help shape the future of fertility care in our community. This is a unique chance to be part of a dynamic, growing team where your contributions will have a direct impact on the clinic's success and the lives of the families we support. If you're eager to be part of an innovative and compassionate healthcare environment, we’d love to hear from you! Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com.

Requirements

High school diploma or GED required; associate’s degree preferred
2+ years of experience in medical billing, insurance verification, or patient financial services required
Demonstrated experience working with complex insurance plans, including pre-authorizations and benefit interpretation
Experience in reproductive medicine, fertility, OB/GYN, or other specialty care strongly preferred
Proficiency with practice management systems (Athena experience preferred) and insurance verification tools
Strong understanding of patient financial counseling, including communicating out-of-pocket costs and payment expectations
Proven ability to independently manage a high-volume workload with accuracy and attention to detail
Excellent communication skills with the ability to explain complex financial information in a clear, patient-friendly manner
Strong problem-solving skills, with experience resolving insurance discrepancies and advocating for patients
Reliable, adaptable, and comfortable working in a fast-paced clinical environment
Flexibility to work weekends and holidays on a rotating schedule

Responsibilities

Verify insurance benefits prior to new patient visits and throughout the course of care
Ensure accurate and up-to-date insurance information in the practice management system
Communicate insurance coverage, timelines, and patient financial responsibility clearly and proactively
Obtain pre-authorizations and pre-certifications for services as required
Collect patient payments prior to services in accordance with practice guidelines
Serve as the primary point of contact for patient financial inquiries and concerns
Advocate for patients by helping resolve insurance issues and coverage discrepancies
Provide financial consultations for treatment plans, including ART services when applicable
Collaborate with clinical and administrative teams to support patient care plans
Maintain compliance with all financial policies and procedures
Perform additional duties as assigned

Benefits

Generous Paid Time-off (PTO) and Paid Holidays
Medical, Dental, and Vision Insurance
Health benefits eligible the first day of the month following your start date.
401(k) Plan with Company Match (First of the month following 2 months of service)
Basic & Supplement Life Insurance
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care
Health Savings Account
CCRM Paid Family Medical Leave (Eligible after 1 year)
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
Professional Development, Job Training, and Cross Training Opportunities
Potential for Over-time Pay (Time and a half)
Holiday Differential Pay (Time and a half)
Weekend Shift Differential Pay ($4.00 per hour)