Patient Assistance Program / Financial Advocacy Coordinator
About The Position
Onco360 Pharmacy is seeking a Patient Financial Advocacy Coordinator to assist patients and/or families in accessing financial resources for pharmacy co-pays. This role involves helping patients qualify for assistance through Not for Profit Organizations and Manufacturer Programs by navigating systems, explaining processes, assisting with applications, and reviewing required documents. The position is based in Scottsdale, AZ, with potential for remote work after initial on-site training. The company emphasizes a career with purpose, a supportive culture, and growth opportunities.
Requirements
- High School Diploma or GED
- 1+ years of patient assistance or advocacy experience
- Registration with Board of Pharmacy (as required by state law)
- Strong communication, organizational, and customer service skills
Nice To Haves
- Associate degree or Certified Pharmacy Technician (PTCB)
- 3+ years of patient assistance or advocacy experience
- Specialty pharmacy experience
Responsibilities
- Assist patients and/or families to access financial resources for Pharmacy co-pays.
- Assist patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs.
- Navigate the system to find resources that best fit the patient’s needs.
- Aid patients by explaining the process.
- Assist in filling out applications and going over the documents that will be required to complete the application.
- Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
- Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
- Support applications for nonprofit and manufacturer assistance programs.
- Provide clear explanations of insurance benefits and co-pay structures.
- Maintain accurate patient demographic and insurance data in CPR+.
- Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.
Benefits
- Medical
- Dental
- Vision
- 401k opportunity
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Quarterly Incentive Bonus
- Paid Volunteer Day
- Referral Incentive Program
- Company Paid Life Insurance
- Short/Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
