Patient Services Coordinator

The US Oncology Network•Albany, OR

5h•Onsite

About The Position

Willamette Valley Cancer Institute is looking for a Patient Services Coordinator to join their location in Albany. This role would register and schedule appointments for patients in an efficient and timely manner as well as answering, screening, and directing all incoming calls to appropriate personnel relaying messages between patients and clinical staff. The position supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Requirements

High school diploma or equivalent required.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services

Nice To Haves

Some receptionist or office experience preferred.

Responsibilities

Provides and explains paperwork for the patient to complete prior to examination.
Collects, proofs for completeness, and files patient forms.
Updates demographics and insurance information in the system.
Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
Pages clinic personnel as appropriate.
Communicates messages in an accurate and timely manner according to procedures.
Schedules returning appointments in accordance with physician and/or office guidelines.
Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in patient chart.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patients records.
May be required to travel to multiple worksites as needed.
Other duties as requested or assigned. May type memos and forms.