Patient Financial Services, Associate - Self-Pay Collection
About The Position
Under the direction of the Patient Financial Services Team Lead, Assistant Director of Patient Financial Services, and/or AVP of Revenue Cycle, the Patient Financial Services (PFS) Associate – Self Pay Collections is responsible for the accurate and timely management of assigned self‑pay and patient‑responsible accounts to ensure appropriate resolution, compliance, and cash recovery. The PFS Associate reviews and works assigned patient accounts, including high‑dollar and complex balances, to facilitate timely payment through billing, follow‑up, financial assistance screening, and collection workflows. Maintains complete and accurate documentation of all account activity, patient interactions, financial determinations, and collection actions within the patient accounting systems to support transparency, audit readiness, and continuity of account management. In addition, the PFS Associate ensures a high level of customer satisfaction and compassionate financial communication by responding to patient inquiries, complaints, and requests for information in a timely, accurate, and professional manner. This includes explaining balances, billing outcomes, financial assistance options, and collection processes while maintaining confidentiality and compliance with hospital standards. The PFS Associate identifies and escalates complex account issues, collection challenges, recurring trends, and workflow barriers, and communicates findings and recommendations to leadership. The position plays a critical role in supporting the organization’s ICARE values, commitment to financial stewardship, patient‑centered service, and effective revenue cycle outcomes.
Requirements
- A minimum of a High School diploma or GED.
- A minimum of 5 years’ prior healthcare billing experience and knowledge of medical terminology.
- Knowledge of Word and Excel applications.
- Must be able to adapt to system changes, manage heavy call volume, be a self-starter, organized, detail oriented.
Nice To Haves
- College degree and or certifications in billing and coding.
- Bilingual, English and Spanish.
Responsibilities
- Reviews and works assigned patient accounts, including high‑dollar and complex balances, to facilitate timely payment through billing, follow‑up, financial assistance screening, and collection workflows.
- Maintains complete and accurate documentation of all account activity, patient interactions, financial determinations, and collection actions within the patient accounting systems.
- Ensures a high level of customer satisfaction and compassionate financial communication by responding to patient inquiries, complaints, and requests for information in a timely, accurate, and professional manner.
- Explains balances, billing outcomes, financial assistance options, and collection processes while maintaining confidentiality and compliance with hospital standards.
- Identifies and escalates complex account issues, collection challenges, recurring trends, and workflow barriers, and communicates findings and recommendations to leadership.
Benefits
- The hiring department will be responsible for any fee incurred for examination.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
