Self-Pay Account Representative

Schneck Career•Seymour, IN

3d•Hybrid

About The Position

As a Self Pay Account Representative, you’ll play a vital role at the intersection of patient care and financial integrity. This position focuses on supporting patients through meaningful, compassionate conversations while helping them understand and resolve outstanding balances. You’ll work with patients to coordinate payments, establish manageable payment plans, and explore financial assistance options — ensuring no one feels lost or unsupported in the process. In addition to patient engagement, you’ll partner closely with your peers in the Patient Financial Services department to investigate and resolve account issues that impact patient balances. This role offers a rewarding blend of people-focused interaction and analytical problem-solving, using our new and improved electronic health record to uncover solutions and make an impact. We’re looking for someone who is hardworking, compassionate, and motivated — someone who enjoys digging into details, thinking critically, and finding answers that truly help patients. What makes this role even better? A balanced mix of patient communication and analytical work Strong team collaboration and support Modern tools and technology to help you succeed Flexible scheduling options after training, including: Five 8-hour shifts or four 10-hour shifts, or Partial work-from-home eligibility. If you’re driven by purpose, enjoy problem-solving, and want a role where your work directly helps patients navigate their healthcare journey, this position offers both meaning and flexibility.

Requirements

High School Diploma or GED/HSE accredited by the State Board of Education
Analytical aptitude
Customer service skills
Basic computer knowledge
Working knowledge of keyboarding and Microsoft Windows
Excellent written and verbal communications skills

Nice To Haves

Previous collection experience in healthcare industry.
Understanding of existing credit and collection regulations; i.e., Truth in Lending, Fair Credit Billing, Fair Debt Collection Practices Act.
Analysis of complex insurance benefit formulas including Medicare and Medicaid, and reconcile with benefits paid on patients accounts.

Responsibilities

Supporting patients through meaningful, compassionate conversations while helping them understand and resolve outstanding balances.
Working with patients to coordinate payments, establish manageable payment plans, and explore financial assistance options.
Partnering with peers in the Patient Financial Services department to investigate and resolve account issues that impact patient balances.
Using the electronic health record to uncover solutions and make an impact.