PATIENT FINANCIAL SERVICES Associate/Cash Poster
About The Position
The Cash Poster/Patient Financial Services (PFS) Associate is responsible for accurately posting payments and adjustments to patient accounts while providing exceptional customer service to patients and visitors. This position serves as a key member of the Patient Financial Services team by ensuring timely and accurate cash posting, mail sorting and postage, answering and directing incoming calls through the hospital switchboard, and assisting walk-in patients with billing inquiries and payment processing. The Cash Poster/PFS Associate maintains the confidentiality of patient and financial information, supports efficient revenue cycle operations, and promotes a positive patient experience through professional, courteous, and responsive service.
Requirements
- Strong attention to detail
- Excellent organizational skills
- Excellent communication skills
- Ability to effectively prioritize responsibilities in a fast-paced healthcare environment
- Works collaboratively with clinical departments, registration, and other business office staff to ensure accurate financial records and exceptional customer service
Responsibilities
- Accurately posting payments and adjustments to patient accounts
- Providing exceptional customer service to patients and visitors
- Ensuring timely and accurate cash posting
- Mail sorting and postage
- Answering and directing incoming calls through the hospital switchboard
- Assisting walk-in patients with billing inquiries and payment processing
- Maintaining the confidentiality of patient and financial information
- Supporting efficient revenue cycle operations
- Promoting a positive patient experience through professional, courteous, and responsive service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
