Patient Financial Counselor
About The Position
UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor. This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period. The role involves interviewing patients to determine appropriate insurance coverage and/or Financial Assistance, referring uninsured patients for Medicaid/Financial eligibility screening, and preparing estimates of fees upon request. You will also review payment options with patients.
Requirements
- High school diploma or GED certificate
- One year of experience in a medical office setting
- An equivalent combination of education and experience may substitute for stated requirements
Responsibilities
- Interview patients and determine appropriate insurance opportunities
- Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
- Manage and resolve a high volume of phone inquiries and referrals
- Manage all aspects of UW Medicine’s Financial Assistance application process
- Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
- Document progress of each case in Epic notes
- Prepare price estimates and collect payments
- Demonstrate knowledge and understanding of patient privacy rights
- Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
- Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
- Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
- Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
- Perform other related duties as required
Benefits
- Benefits information available at https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
