Patient Financial Counselor
About The Position
Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence's mission, philosophy, and core values. Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Requirements
- H.S. Diploma or GED
- 2 years experience in a hospital, clinic, or healthcare business office
- 3 years experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates.
- 2 years experience in automated, computerized account follow-up system, preferably in Epic.
Nice To Haves
- Experience with medical and health plan terminology.
Responsibilities
- Easing the resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance.
- Identifying eligibility for various State and Federal sponsorship programs.
- Providing education on sponsorship programs.
- Completing and submitting applications for various State and Federal sponsorship programs.
- Assisting patients and making eligibility determinations for Providence St. Joseph Health Financial Assistance.
- Performing duties and behaviors in a manner that reflects Providence's mission, philosophy, and core values.
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
