Patient Financial Counselor | MRI Ashwaubenon

Emplify Health • Green Bay, WI

5d • Onsite

About The Position

The Patient Financial Counselor serves as an ambassador of Bellin by providing patients with transparent cost-of-service estimates and personalized, respectful service. The role prioritizes patients, listens actively, and communicates compliantly about Billing Collection and Financial Assistance policies while providing high-quality, compassionate, confidential, safe, and coordinated care.

The counselor contacts insurance carriers to obtain benefit coverage information, policy limitations, authorization or notification requirements, and pre-certifications. Using expertise, technology, and collaboration with internal departments, the role provides account updates, coordinates issue resolution, and appeals denied authorizations. The position also maintains relationships with physician offices, patients, and third-party payers through follow-up on the pre-certification process, while using resources efficiently and supporting continuous improvement.

This is a full-time position at 0.80 FTE (32 hours per week), working four eight-hour days between Monday and Friday, 8:00 a.m. to 4:30 p.m. Optional on-call is noted. The work location is MRI Ashwaubenon in Green Bay, Wisconsin.

Requirements

• High school diploma.
• At least one to two years of insurance or medical billing office experience, or an associate or bachelor's degree in a business or medical-related field.

Nice To Haves

• Associate or bachelor's degree in business, health care business administration, or a medical-related field.
• Experience with self-pay balance collections and medical billing.
• Understanding of insurance terminology.

Responsibilities

• Provide transparent cost-of-service estimates and personalized service to patients.
• Discuss Billing Collection and Financial Assistance policies compliantly, using respect, active listening, and appropriate verbal and non-verbal communication.
• Provide high-quality, compassionate, confidential, safe, and coordinated care during patient interactions.
• Contact insurance carriers to obtain benefit coverage, policy limitations, authorization or notification requirements, and pre-certifications.
• Use expertise, technology, and collaboration with internal departments to provide account status updates and coordinate resolution of issues.
• Appeal denied authorizations.
• Follow up on the pre-certification process while strengthening relationships with physician offices, patients, and third-party payers.
• Use resources efficiently to help control costs and support continuous improvement.

Benefits

• 401(k) with matching
• Paid time off
• Competitive health insurance
• Wellness programs
• Tuition reimbursement
• Preventative-care-focused medical coverage that includes free visits to Bellin primary care providers, Urgent Care and Fast Care facilities, physical therapy sessions, and required labs during those visits
• Access to online continuing education for professional and career development
• Employee-first culture, work-life balance, and career advancement and growth opportunities
• Support and encouragement to improve processes, create efficiencies, and pursue growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED