Patient Financial Counselor

Norman Regional Health System•Norman, OK

About The Position

Respond to patient inquiries regarding medical bills, insurance claims, account balances, payments, and financial responsibilities. Handle inbound telephone calls, emails, and other patient communications professionally and promptly. Help patients resolve billing questions and account discrepancies, explain payment options and insurance processes, verify insurance coverage, and process payments and deposits from auxiliary hospital departments. Review patient financial assistance and charity care applications according to established guidelines and submit refund requests to the Finance Department. Maintain accurate, confidential patient account information and collaborate with patients, insurers, hospital departments, and other stakeholders to support accurate billing. Comply with HIPAA and applicable policies and procedures for protecting the privacy and security of protected health information.

Requirements

High school diploma or equivalent.
Experience with medical billing procedures.
Experience processing insurance claims.
Familiarity with basic healthcare and medical terminology.
Proficient in 10-key data entry.
Touch-typing proficiency of approximately 50–60 words per minute.
Working knowledge of Microsoft Office applications.
Excellent telephone etiquette and professional communication skills.
Strong customer service and interpersonal skills.
Ability to handle confidential and sensitive patient information with discretion.
Strong attention to detail and organizational skills.

Nice To Haves

Previous experience in healthcare customer service, patient financial services, or a related field.

Responsibilities

Respond to patient inquiries about medical bills, insurance claims, account balances, payments, and financial responsibilities.
Answer inbound calls, emails, and other patient communications professionally and in a timely manner.
Assist patients with billing questions and account discrepancies.
Explain payment options, insurance processes, and patient financial responsibilities.
Verify insurance coverage and assist with insurance-related inquiries.
Process payments and deposits received from auxiliary hospital departments.
Review and process patient financial assistance and charity care applications in accordance with established guidelines.
Initiate and submit patient refund requests to the Finance Department.
Maintain accurate and confidential patient account information.
Collaborate with patients, insurance companies, hospital departments, and other stakeholders to facilitate accurate and efficient billing.
Comply with HIPAA and applicable policies and procedures concerning the privacy and security of protected health information.