Patient Financial Counseling Coordinator – Call Center

St. Peter's Health Regional Medical Center • Helena, MT

2h

About The Position

The Patient Financial Counseling Coordinator leads the daily operations of St. Peter’s Patient Financial Advocacy team, including the Billing Call Center and Financial Navigation functions. This role combines team leadership, operational oversight, and revenue cycle expertise to ensure patients receive exceptional financial support while maintaining efficient, compliant departmental performance. The Coordinator mentors staff, improves workflows, monitors key performance metrics, resolves complex patient account issues, and partners across the organization to strengthen financial outcomes, patient satisfaction, and access to care.

Requirements

• High school diploma or GED required.
• Completion of all mandatory education and annual review requirements.
• Minimum 5 years of experience in customer service, preferably within a healthcare or revenue cycle setting.
• In-depth understanding of credit and collections laws, HIPAA, and patient financial assistance programs.
• Proficiency in billing software, Meditech, EPIC/IMH, Microsoft Office Suite (Word, Excel), and data analysis tools.
• Strong organizational, problem-solving, and critical-thinking skills with attention to detail.
• Exceptional interpersonal and communication skills (verbal, written, and electronic).
• Ability to handle confidential information with discretion.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Skilled in conflict resolution, negotiation, and facilitating solutions with staff, patients, and external partners.
• Demonstrates emotional intelligence and professional maturity in managing difficult situations.

Nice To Haves

• Associate’s degree or some college coursework preferred.
• Experience in a supervisory or lead role strongly preferred.
• Flexible and adaptable to changing departmental needs and organizational priorities.

Responsibilities

• Leads the daily operations of the Patient Financial Advocacy team, including the Billing Call Center and Financial Navigation functions.
• Mentors staff.
• Improves workflows.
• Monitors key performance metrics.
• Resolves complex patient account issues.
• Partners across the organization to strengthen financial outcomes, patient satisfaction, and access to care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED