Call Center Coordinator
SDBotox•San Diego, CA
•Hybrid
About The Position
Are you interested in learning more about Aesthetics? Are you eager to provide patients with an excellent experience? Are you passionate about helping others look and feel their best? We want to expand our team with individuals who feel the same excitement about Aesthetics and patient care as we do. This role primarily works out of the Mission Valley location but requires flexibility to perform Patient Coordinator shift coverage occasionally across all San Diego locations, as needed. Weekend flexibility is desired.
Requirements
- High school diploma or equivalent
- 1-2 years of experience in a professional setting
- Exceptional customer service skills
- Strong written and oral communication skills
- Strong time management and organization skills
- Ability to quickly triage and escalate, as needed
- Ability and comfort in utilizing computers and software programs
- Ability to effectively multitask while maintaining a strong attention-to-detail
- Ability to comfortably pivot in tasks as the company needs fluctuate
- Ability to reliably commute to different SDBotox locations in San Diego
Nice To Haves
- Previous experience in a medical spa or medical office
Responsibilities
- Serve as the first point of contact for all patients via phone and email. Answer questions and concerns, schedule appointments, and process all necessary deposits.
- Notify locations of any service delays and escalate situations to direct manager, as appropriate.
- Ensure that appointments are correctly booked with all necessary deposits and information.
- Confirm upcoming appointments for all patients scheduled the next day in assigned location(s) via text, call, and/or email. Ensure patients are informed of any pre- and post-care requirements.
- Perform required follow-ups for all patients within assigned location(s).
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Adhere to all policies, procedures, and federal, state and local laws to ensure protection of patients' personal and financial information.
- Perform Patient Coordinator duties in your own and other SDBotox locations in the San Diego area, as needed.
- Perform other administrative duties and/or support projects, as assigned.
Benefits
- 12% commission for all skincare product sales
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
