Patient Financial Counseling Assistant

The Ohio State University

2d • Onsite

About The Position

The Patient Financial Counseling Assistant provides essential front-line financial support to patients by assisting with insurance verification, reviewing basic coverage information, and helping patients understand their financial responsibilities. This role supports the financial counseling team by completing eligibility checks, gathering required documentation, and guiding patients through the initial steps of financial assistance programs. Working closely with registration, billing, and clinical staff, the Patient Financial Counseling Assistant helps ensure accurate patient information, smooth workflow, and timely access to care. The position focuses on developing foundational knowledge of insurance processes, hospital financial policies, and patient communication while developing compassionate, service-oriented support to individuals experiencing financial stress. As an entry-level role, the Patient Financial Counseling Assistant builds core competencies that contribute to the overall effectiveness of the revenue cycle and patient experience.

Requirements

• High School diploma or GED
• 0 years experience required
• Demonstrates competency measured by annual quality checks
• Participates in Health System and Departmental In-services, education forums, and meetings as required

Nice To Haves

• 0-2 years of relevant experience preferred

Responsibilities

• Verifying insurance eligibility
• Assisting with basic financial assistance processes
• Helping patients understand their benefit plans and financial responsibilities
• Managing daily workqueues
• Maintaining accurate documentation
• Communicating promptly with patients and clinical teams
• Collaborating with care staff to identify financial support options
• Developing foundational knowledge of insurance structures, EPIC financial counseling tools, and hospital assistance programs
• Providing compassionate, service-oriented support
• Ensuring smooth patient flow

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost
• Paid time off, including sick and vacation time and 11 holidays
• State retirement plan or an alternative retirement plan, both with generous employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED