Patient Experience Coordinator (Call Center)

SpaDerma•Chicago, IL

2d•$0 - $18•Onsite

About The Position

SpaDerma, a leading medical spa in Chicago, is seeking a Patient Experience Coordinator for its Headquarters in Wicker Park. This full-time, entry-level role offers an excellent opportunity to join a growing company in the medical aesthetics field. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and provide exceptional customer service. The role involves managing inbound communications, booking appointments, educating guests on services, and coordinating schedules across providers and locations.

Requirements

2+ years in customer service, call center, sales, or high-volume scheduling.
Strong phone presence with excellent communication skills.
Tech-savvy; proficient in Google Workspace and scheduling platforms.
Highly organized with strong multitasking and attention to detail.
Efficient in fast-paced, metrics-driven environments.
Team-oriented and solution-focused.
High school diploma required; additional education or relevant experience preferred.

Nice To Haves

Aesthetics experience or license a plus, not required.

Responsibilities

Deliver a personalized, elevated experience in a fast-paced environment.
Manage inbound calls, texts, and chats with professionalism.
Proactively book appointments to optimize the guest experience and schedule flow.
Confidently educate guests on services, treatments, memberships and offerings.
Seamlessly coordinate schedules across providers(Aestheticians and Injectors) and locations.
Address inquiries with discretion, escalating when needed.
Maintain accurate and detailed client profiles.
Communicate with support staff across all locations to ensure a seamless client experience.
Maintain a clean, organized, and presentable office environment.
Support leadership with additional responsibilities as needed.