Patient Assistance Program / Financial Advocacy Coordinator

Onco360 • Amherst, NY

23h • Hybrid

About The Position

Onco360 Pharmacy is seeking a Patient Financial Advocacy Coordinator to assist patients and/or families in accessing financial resources for pharmacy co-pays. The ideal candidate will live within commuting distance of our Buffalo pharmacy, with remote work possible after initial on-site training. This role is crucial in helping patients navigate the system to find resources, understand the process, and complete applications for assistance through Not for Profit Organizations and Manufacturer Programs.

Requirements

• High School Diploma or GED
• 1+ years of patient assistance or advocacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills

Nice To Haves

• Associate degree or Certified Pharmacy Technician (PTCB)
• 3+ years of patient assistance or advocacy experience
• Specialty pharmacy experience

Responsibilities

• Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
• Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and co-pay structures.
• Maintain accurate patient demographic and insurance data in CPR+.
• Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

Benefits

• Medical
• Dental
• Vision
• 401k opportunity
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance
• Short/Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED