Patient Assistance Program (PAP) Coordinator

Chronic Care Staffing LLC • US,

4d • $18 - $19 • Remote

About The Position

We are seeking a diligent, organized, and detail-oriented Certified Medical Assistant (CMA) to manage and coordinate our Patient Assistance Program (PAP). In this role, you will act as a vital bridge between uninsured, underinsured (including Medicare donut hole), and undocumented patients, and the pharmaceutical manufacturers providing life-changing brand-name medications at no cost. Modeled after our successful Patient Administration Services (PAS) framework, this role relies heavily on medical terminology fluency, accurate EMR data entry, and proactive communication to offload administrative burdens from the internal pharmacy team.

Requirements

• Active Certified Medical Assistant (CMA) certification or registration.
• Proficient with EHR systems (NextGen experience a plus; must be willing to undergo full training for an upcoming August migration to eClinicalWorks).
• Exceptional phone etiquette and professional writing skills. Ability to use translation tools (such as digital interpretation lines or specialized translation devices) to communicate effectively with a diverse patient base, including a significant Spanish-speaking population.
• High level of self-motivation to work remotely, meticulous organizational skills, and a mission-driven approach to patient advocacy.
• Strong analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a remote work environment.
• High level of accuracy and attention to detail.

Nice To Haves

• Familiarity with pharmacy workflows, care coordination, or prior authorization processing is highly preferred.

Responsibilities

• Proactively complete, submit, and track complex manufacturer PAP applications utilizing the Med Data platform.
• Work remotely with patients to obtain necessary documentation, including proof of income, household size, or signed income attestations.
• Coordinate closely with clinic prescribers to obtain "wet" signatures, electronic authorizations, and physical/hard copy prescriptions required by manufacturers.
• Manage a rolling queue of approximately 120 applications/refills per month. Track medication pickup dates and initiate renewal applications 90 days in advance to eliminate lapses in patient therapy.
• Maintain strict communication loops with physical RVH pharmacy hubs to alert them of incoming facility-delivered medications.
• Ensure all workflows and credentialing records strictly conform to OSV and FTCA oversight requirements. Digitally scan and upload all paperwork neatly into NextGen and Med Data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed