Patient Finance Specialist, Per Diem, Days

Jackson Health•Miami, FL

13d•Onsite

About The Position

The Patient Finance Specialist is responsible for timely and accurate patient registration. The role interviews patients to obtain pertinent account information and verifies insurance coverage. The position may involve bedside registration using carts and computers on wheels, as well as supporting patients and their families with financial, registration, and administrative processes.

Requirements

High school diploma.
Generally 0 to 3 years of related experience.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Effective oral and written communication skills.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions and exercise sound, independent judgment.
Knowledge and skill in using job-appropriate technology and software applications.
Valid license or certification when required for the job or specialty.

Nice To Haves

Bachelor's degree in a related field is strongly preferred.

Responsibilities

Interview patients, family members, or other responsible parties to collect necessary account, demographic, insurance, and financial information.
Search the Master Patient Index and assign the correct medical record number; notify a supervisor or designee of medical record number issues.
Verify insurance coverage, obtain pre-certification or authorization when warranted, obtain approved treatment authorizations and codes, and assign the insurance plan accurately.
Calculate and collect patient-liable amounts; explain service and collection policies; process payments, issue receipts, and maintain payment integrity.
Obtain required signatures for treatment, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
Obtain copies of patient identification and insurance cards, and scan documents promptly.
Answer questions, explain policies, and assist patients or family members with appointment scheduling when warranted.
Process patient charts according to paperwork-flow requirements and productivity standards; prepare and distribute paperwork to appropriate departments and organize documents for medical and financial records.
Welcome patients and family members professionally, contact clinical staff regarding emergency medical needs, and answer patient and visitor questions.
Inform patients or their representatives about delinquent accounts and attempt to obtain payment.
Check for physician orders and attach them to patient medical records to help ensure patients receive appropriate tests.
Guide patients to their destinations or refer them to an available Guest Services Representative.
For Behavioral Health Center assignments, make timely bed assignments according to established criteria, work with unit managers to resolve transfer issues involving external facilities, and review the insurance contract matrix to verify appropriate hospital placement.
Attend in-service presentations, complete mandatory education when warranted, and attend at least 80% of scheduled staff meetings.
Demonstrate service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
Perform other related duties as assigned.