Patient Safety Observer - Per Diem Days

Endeavor Health•Chicago, IL

5d•$17 - $24

About The Position

The Patient Safety Observer monitors patients remotely through video monitoring or at the bedside to help ensure their safety. The role provides continuous observation and surveillance, verbally redirects patients from at-risk behaviors, and summons nursing staff when patients need assistance or an emergency arises. The observer supports patient and institutional confidentiality and follows related hospital policies. Observers maintain visual contact with assigned patients, communicate with patients and hospital staff, report behavioral changes and safety concerns promptly, and help ensure patient environments are safe. The position does not include nursing care duties unless the observer is oriented and authorized to provide that care. The role is per diem and as needed, with 12-hour day shifts from 7:00 a.m. to 7:30 p.m. across Sunday through Saturday; rotating holidays are required. The observer may float to inpatient units for bedside observation.

Requirements

High school education required.
Ability to sit for long periods while remaining attentive to patients.
Ability to react quickly in emergencies, verbally redirect patients, and alert nursing staff as needed.
Strong customer service and interpersonal skills.
Effective verbal and written communication skills.
Basic computer skills, including Microsoft Office applications.
Ability to multitask efficiently and prioritize simultaneous situations.

Nice To Haves

Certified Nursing Assistant certification preferred.

Responsibilities

Demonstrate commitment to the hospital’s mission, service orientation, responsibilities, and standards.
Use video monitoring software proficiently.
Maintain visual observation of assigned patients at all times, either at the bedside within arm’s length or through video monitors.
Verbally redirect patients in person or through the room’s two-way audio device, and summon nursing staff when assistance or emergency response is needed.
Provide the appropriate level of observation for the patient population requiring monitoring.
Participate in shift handoffs with the oncoming Patient Safety Observer and review pertinent information and behaviors.
Avoid nursing care duties unless oriented and authorized to provide direct patient care.
Explain matters to patients as needed without counseling or offering opinions.
Promptly inform floor staff when a patient appears to pose a threat to themselves or others; collaborate in identifying and reporting patient safety issues.
Help maintain a safe patient environment, request removal of potential hazards, and report findings to appropriate staff.
Follow safe work practices and safety rules, help prevent unsafe conditions and behaviors, and participate in organizational and department safety programs.
Maintain patient dignity and privacy.
Remain alert while continuously monitoring up to 16 patients on one monitor.
Communicate with patients using a microphone and headset, and communicate with hospital staff to respond promptly to behavioral changes.
Use discretion and courtesy when interacting with patients, visitors, and staff.
Perform other duties as assigned.