Patient Safety Observer - Per Diem Nights

Endeavor Health•Chicago, IL

5d•$17 - $24•Onsite

About The Position

The Patient Safety Observer monitors patients remotely via video monitor or at the bedside to help ensure patient safety. The role provides continuous observation and surveillance of assigned patients, verbally redirects patients from at-risk behaviors, and summons nursing staff when assistance or emergency response is needed. The observer supports patient and institutional confidentiality and follows applicable hospital policies. The position is per diem and based in Chicago, Illinois. Shifts are 12 hours overnight, from 7:00 p.m. to 7:30 a.m., with rotating holidays required. The observer may float to inpatient units for bedside observation. This role does not include nursing care duties unless the employee is oriented and authorized to provide the specific care.

Requirements

High school education required.
Ability to sit for long periods while remaining attentive to patients.
Ability to react quickly in emergencies, verbally redirect patients, and alert nursing staff as needed.
Strong customer service and interpersonal skills.
Proficiency in verbal and written communication.
Ability to communicate effectively with patients using a microphone and headset and to communicate with hospital staff.
Basic computer skills, including Microsoft Office applications.
Ability to multitask efficiently and prioritize simultaneous situations.

Nice To Haves

Certified Nursing Assistant certification preferred.

Responsibilities

Demonstrate commitment to the hospital’s mission, service orientation, responsibilities, and standards.
Use video monitoring software proficiently.
Maintain visual observation of assigned patients at all times, either at the bedside within arm’s length or through virtual patient observation monitors.
Verbally redirect patients at the bedside or through the room’s digital two-way audio device.
Summon nursing staff when a patient needs assistance or an emergency situation arises.
Provide observation appropriate to the needs of the patient population.
Participate in handoff reports with the incoming and outgoing Patient Safety Observer, reviewing pertinent information and patient behaviors.
Provide explanations to patients as needed without counseling them or offering opinions.
Inform floor staff promptly when a patient appears to pose a threat to themselves or others, and collaborate in identifying and reporting patient safety issues.
Help maintain a safe patient environment by seeking assistance to remove potential hazards and reporting findings to appropriate staff.
Follow safe work practices and safety rules, help prevent unsafe conditions and behaviors, and participate in organizational and department safety programs.
Maintain patient dignity and privacy.
Remain alert while continuously monitoring up to 16 patients on one monitor.
Communicate with patients using a microphone and headset, and communicate with hospital staff to respond quickly to changes in patient behavior.
Use discretion and courtesy with patients, visitors, and staff.
Perform other duties as assigned.