Patient Finance Specialist, Emergency Department, Per Diem, Jackson South M.C.

Jackson Health•Miami, FL

32d•Onsite

About The Position

The Patient Finance Specialist is responsible for timely and accurate patient registration. This role involves interviewing patients to gather all pertinent account information and verifying insurance coverage. The specialist will also handle patient registration, collect patient liable amounts, process payments, and secure necessary signatures for treatments and financial arrangements.

Requirements

High school diploma is required.
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Ability to exercise sound and independent judgment.
Knowledge and skill in use of job appropriate technology and software applications.
Valid license or certification is required as needed, based on the job or specialty.

Nice To Haves

Bachelor's degree in related field is strongly preferred.

Responsibilities

Interview patients and/or family/relative or other responsible party at workstation or at bedside to obtain all necessary account information.
Perform bedside registration utilizing carts/computers on wheels.
Obtain patient demographic information with insurance and financial information, as warranted.
Search MPI (Master Patient Index) completely and assign the correct medical record number.
Notify supervisor or designate of any medical record numbers.
Verify all insurance and obtain pre-certification/authorization for services, as warranted.
Obtain proper authorization for treatment and approved codes from insurance carriers.
Assign insurance plan accurately.
Calculate and collect patient liable amounts.
Explain policies regarding services rendered according to JHS collection policies.
Receive and process all patient payments in accordance to JHS Collections Policy and Procedure, issuing receipts and maintaining the integrity of all payments.
Secure all required signatures for treatments, release of medical information, assignment of insurance benefits and payments of services from legally responsible parties.
Obtain copies of necessary patient identification and insurance cards.
Scan all documents timely.
Answer any questions and explain policies clearly.
Assist patients and/or family/relative with appointment scheduling, as warranted.
Process patient charts according to paperwork flow needs and established productivity standards.
Produce paperwork on each patient for distribution to appropriate departments.
Align pertinent documents for establishing the patient's medical record and financial file.
Welcome patients and family members in a professional manner.
Contact clinical staff for emergency medical needs and answer patient and visitor questions.
Inform patient of or their representative of delinquent accounts and attempt to obtain payment.
Check for physician orders and attach them to the patient medical records to ensure that patients are receiving appropriate tests.
Guide patient to his/her destination or refer patient to an available Guest Services Representative.
Responsible for timely bed assignment to ensure patients are placed in appropriate unit based on established criteria (Specific for Behavioral Health Center).
Work closely with unit managers to problem solve issues related to transfers to or from external facilities (Specific for Behavioral Health Center).
Review insurance contract matrix to verify appropriate hospital placement in accordance with the patient's insurance plans (Specific for Behavioral Health Center).
Attend in-services presentations and complete mandatory education, as warranted.
Attend a minimum of 80% of scheduled staff meetings.
Demonstrate behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
Perform all other related job duties as assigned.