Patient Family Liaison - PFL - Heart and Vascular Outpatient - PT Days
About The Position
Responsible for serving as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in the surgical and procedural areas at Sanford Health. Functions as a resource and professional liaison with internal departments and external agencies to promote the primary goal of optimal care to the procedural and surgical patient. Serves as in information relay between staff and families regarding start and end times, arranges consult with physicians, and helps families navigate through the building as indicated. Must be able to work with growth and development needs of unique client populations. Must demonstrate independence, assertiveness and critical thinking when working with patients and co-workers. The procedural liaison has the ability to document clearly, the ability to solve problems and is self motivated. Works independently with self direction. Must be able to establish priorities, have strong flexibility and organizational skills.
Requirements
- High school diploma or its equivalent.
- Basic Life Support (BLS) certification within six weeks of employment and re-certification as necessary.
Nice To Haves
- Previous experience in a healthcare setting.
- Knowledge of medical terminology.
Responsibilities
- Serve as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in surgical and procedural areas.
- Function as a resource and professional liaison with internal departments and external agencies to promote optimal care for procedural and surgical patients.
- Relay information between staff and families regarding start and end times.
- Arrange consultations with physicians.
- Assist families in navigating the building.
- Work with growth and development needs of unique client populations.
- Demonstrate independence, assertiveness, and critical thinking.
- Document clearly.
- Solve problems.
- Work independently with self-direction.
- Establish priorities.
- Exhibit strong flexibility and organizational skills.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
