Patient Family Liaison - PFL - PRN

Sanford Health • Sioux Falls, SD

5d

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role is responsible for serving as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in the surgical and procedural areas at Sanford Health. The Patient Family Liaison functions as a resource and professional liaison with internal departments and external agencies to promote the primary goal of optimal care to the procedural and surgical patient. This role serves as an information relay between staff and families regarding start and end times, arranges consults with physicians, and helps families navigate through the building as indicated. The ideal candidate must be able to work with growth and development needs of unique client populations and demonstrate independence, assertiveness, and critical thinking when working with patients and co-workers. The procedural liaison has the ability to document clearly, the ability to solve problems, and is self-motivated. This role works independently with self-direction and must be able to establish priorities, have strong flexibility, and organizational skills.

Requirements

• High school diploma or its equivalent.
• Basic Life Support (BLS) certification within six weeks of employment and re-certification as necessary.

Nice To Haves

• Previous experience in a healthcare setting.
• Knowledge of medical terminology.

Responsibilities

• Serve as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in the surgical and procedural areas.
• Function as a resource and professional liaison with internal departments and external agencies to promote the primary goal of optimal care to the procedural and surgical patient.
• Serve as an information relay between staff and families regarding start and end times.
• Arrange consults with physicians.
• Help families navigate through the building as indicated.
• Work with growth and development needs of unique client populations.
• Demonstrate independence, assertiveness, and critical thinking when working with patients and co-workers.
• Document clearly.
• Solve problems.
• Work independently with self-direction.
• Establish priorities.
• Exhibit strong flexibility and organizational skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED