Full-Time Patient & Family Concierge - Cardiac ICU

UPMC • Pittsburgh, PA

9d

About The Position

UPMC Shadyside is hiring a full-time Patient & Family Concierge to join the Cardiac ICU team. The Concierge provides compassionate, general support to patients, families, visitors, and staff throughout the hospital stay, with the goal of ensuring a high-quality experience. Duties may include coordinating destinations, assisting with environmental services and dietary needs, transporting patients and items, and managing supplies and equipment.

The UPMC Presbyterian Cardiac ICU is a 10-bed critical care facility primarily caring for adults with acute cardiac diseases and conditions. Care is multidisciplinary and may involve specialties including pulmonary, oncology, renal, gastrointestinal, and vascular surgery. Common conditions include myocardial infarction, cardiogenic shock, severe heart failure, and life-threatening arrhythmia. The service team includes internal medicine residents, cardiology fellows, and an attending physician.

The role includes welcoming and guiding patients and families; maintaining clean, organized areas; preparing and delivering meals; transporting patients, equipment, and lab specimens; managing supplies and equipment; and providing general assistance such as answering phones, responding to call lights, rounding, and supporting patient mobility. The position requires a desire, drive, and compassion to provide an exceptional patient and family experience.

Requirements

• High school diploma, active enrollment in a high school or GED program, or one year of previous job experience in lieu of a high school diploma/GED.
• Ability to follow written and verbal instructions.
• Desire, drive, and compassion to provide an exceptional patient and family experience.
• Act 34 clearance.

Nice To Haves

• Previous experience in health care or customer service is a plus, but is not required.

Responsibilities

• Welcome patients and families, guide them to destinations, provide information while respecting confidentiality, assist with parking, issue courtesy discounts and passes, provide scooters as needed, and track patient belongings upon admission.
• Clean and organize assigned areas, including patient rooms and public spaces; follow cleaning procedures; replenish supplies; and report maintenance issues.
• Assemble and serve meals according to dietary orders, maintain food safety, operate food service equipment, deliver meal trays and nourishments, and follow sanitation and safety guidelines.
• Safely transport patients, equipment, and lab specimens between areas; disinfect equipment; record data; report issues; and request equipment repairs as needed.
• Order, organize, and deliver supplies and equipment; maintain stock and temperature logs; check expiration dates; and monitor inventory.
• Answer phones and respond to call lights; interact with patients; round regularly; distribute care plans; prompt mobility; maintain resources; and follow hygiene and infection control protocols.
• Follow reporting procedures and UPMC values, and perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED