Patient/Family Care Navigator

UHS • Lawrenceville, GA

8h

About The Position

SummitRidge Hospital is a behavioral health psychiatric hospital in Lawrenceville, Georgia, providing psychiatric and substance use disorder treatment to adolescents, adults, and seniors, as well as partial hospitalization and other outpatient programs. The Patient/Family Care Navigator ensures communication and coordination of care among members of the multidisciplinary treatment team. The role may involve discharge planning, family contact, safety planning, and issue resolution for patients, and works across service lines and patient populations.

The Navigator may meet with patients and families to discuss discharge needs, including the benefits of step-down services as part of the continuum of care. The role works cooperatively with the treatment team, including the patient’s assigned social worker or case manager, charge nurse, physician, step-down coordinator, and utilization review team, to support a high level of care and patient satisfaction.

Requirements

• At least three years of behavioral health experience.
• A master’s degree in a behavioral-health-related field is listed as preferred in the qualifications; the posting’s position overview also says a master’s degree is required.
• Previous psychiatric continuum-of-care experience is described as required in the position overview.
• LPC-A, LPC, LMSW, or LCSW licensure or certification is preferred.

Nice To Haves

• Prior social work, case management, or family therapy experience.
• LPC-A, LPC, LMSW, or LCSW licensure or certification.

Responsibilities

• Provide navigation for patients and families by addressing concerns and explaining the continuum of care.
• Help patients and families connect with necessary supportive after-care services, psychosocial care, and social work.
• Maintain regular communication and provide updates to patients’ providers.
• Refer patients to internal or external case management services when additional issues are identified, such as hunger, homelessness, or domestic violence.
• Provide advocacy, patient education, and support in accessing community-based and hospital-based programs.
• Coordinate care with the multidisciplinary treatment team, including for discharge planning, family contact, safety planning, and issue resolution.

Benefits

• Excellent medical, dental, vision, and prescription drug plans.
• 401(k) with company match.
• Employee stock purchase program.
• Competitive compensation and paid time off.
• Disability insurance.
• Life insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level